Shipping policy

Shipping Policy

Last Updated: July 2026

At Sheabyrd Design Lab, every order is carefully prepared and shipped with the same attention to detail that goes into designing our products. We appreciate your support of our independent brand and are committed to getting your order to you as quickly as possible.

Order Processing

Most orders are processed within 2–5 business days after your order is placed.

During new product launches, limited releases, holidays, or promotional events, processing times may extend to 5–10 business days.

Business days are Monday through Friday and exclude weekends and U.S. holidays.

Once your order ships, you will receive a confirmation email with tracking information.

Domestic Shipping (United States)

We currently ship throughout the United States.

Estimated delivery times after shipment:

Shipping Method	Estimated Delivery
Standard Shipping	3–7 Business Days
Expedited Shipping	2–3 Business Days (when available)

Delivery estimates begin after your order has been processed and shipped.

Shipping rates are calculated at checkout based on your location and selected shipping method.

Free Shipping

We offer free standard shipping on U.S. orders over $100 (before taxes and after discounts).

This threshold may change during promotional events.

International Shipping

We currently ship to select international destinations.

International customers are responsible for:

Customs duties
Import taxes
VAT
Brokerage fees
Any additional fees required by their country

These charges are not included in your purchase price or shipping cost.

Delivery times vary by destination.

Address Accuracy

Please ensure your shipping address is accurate before completing your order.

Sheabyrd Design Lab is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses.

If an order is returned due to an incorrect address, customers are responsible for any additional shipping charges required to resend the package.

Tracking Your Order

Once your order ships, you'll receive an email containing tracking information.

Please allow up to 24 hours for tracking updates to appear after receiving your shipping confirmation.

Lost or Delayed Packages

Once your order has been transferred to the shipping carrier, delivery is outside of our direct control.

If your package appears delayed:

Check your tracking information first.
Contact the shipping carrier for the most current status.
If you still need assistance, contact us and we'll help investigate the shipment.

Stolen Packages

If tracking shows your package as delivered but you cannot locate it:

Check with household members or neighbors.
Verify the delivery location with the carrier.
Contact the carrier to initiate a claim if appropriate.

Sheabyrd Design Lab is not responsible for packages confirmed as delivered by the carrier. However, we'll gladly assist you in working with the carrier to resolve the issue.